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What gets measured gets managed (Peter Drucker) We’ve often heard this famous quote by Peter Drucker. And it’s true…If we don’t set goals and objectives, and then frequently measure against them, we may be moving fast, but we’ll never be sure we’re moving in the right direction. One of today’s challenges – in this...

What is Big Data? Anything that Won’t Fit in Excel #emetrics

Just ask a statistician. Big data is simply anything that won’t fit in Excel. This was the conclusion of a panel of experts at the eMetrics Summit this week, and what they meant was,...

Advertisers Take Note: FTC Guidance on Effective Disclosures in Digital Advertising

On March 12, 2013, the Federal Trade Commission issued new guidance which explains how to make clear and conspicuous online disclosures in digital advertising to avoid deception. What has changed? The general requirements for disclosures...

Risky Innovation: Will Starbucks’s Leap Of Faith Pay Off?

The world’s largest coffeehouse chain regularly launches products before they’re perfect. Why does such a risky approach to innovation work so well? In late March, as Starbucks was preparing to introduce its first offer...

Social, Mobile, Content – The Digital Marketing Trio Of 2013

2013 is on track to post one of the biggest growth spurts in digital marketing that we’ve ever seen. There are now more than one billion smartphone users around the world and social, mobile...

The Role of Simulation in Building Powerful Enterprise Dashboards and Reporting Tools

The vast majority of enterprise reporting and dashboarding is confined to “showing the current state”. We spend a huge amount of time showing people what happened – virtually none showing what’s likely to happen...

Big Data: It’s time to start thinking about DX

Back in September, I spoke on a panel at Dreamforce in which I used my Nike FuelBand to illustrate the difference between data and metrics, arguing that the difference is meaning: data is the...

Wal-Mart Factors Popularity into Site Search Results

Early results show a 10% to 15% jump in shoppers completing purchases , the retailer says. Wal-Mart Stores Inc. today announced it has launched a new site search tool on Walmart.com that displays higher...

7 Enemies Of Social Media Measurement

If you are serious about measuring social media, here are seven pitfalls that can lead you down the dark path to frustration and failure (and perhaps to the unemployment line): Low Hanging Fruit Basic...

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